Delegation Score Quiz

Choose the answer that describes how you work today. You will see your overall score and a breakdown by category after you submit.

About you

First nameLast nameEmail

Customer Support

5. Customer complaints go to:Optional

My personal inboxA shared inbox I monitorMy support team who only escalates if needed

6. When customers have technical issues:Optional

I troublesheet each problemI handle complex issues but delegate easy onesMy team handles all troubleshooting, I review reports

7. Your FAQ and help documentation is:Optional

In my head - customers ask me directlyWritten but I still answer mostComprehensive - team handles 90% without me

Training

8. When onboarding new clients or team members:Optional

I personally walk through everythingI do the important parts, delegate basicThey get trained via my systems or my team

9. Your training materials are:Optional

Mostly verbal explanationsSome docs but I still do most trainingFull video/written guides others can use

Sales & Business Development

13. Initial sales calls are conducted by:Optional

Me for every potential clientMe for big deals, team for smaller dealsSales team, I review enterprise deals

14. Proposals and quotes are created byOptional

Me from scratch everytimeMe using templates and softwaresTeam creates, I review only if needed

15. Following up with leads:Optional

I personally track and follow upI use softwares and automationsHandled entirely by team

Personal Affairs

16. How do you book your personal appointments (dentist, doctor, etc):Optional

Scheduled by meI decide dates and someone else booksHandled entirely by assistant

17. Travel planning is handled by:Optional

Me - I plan and book everythingI plan but assistant books and managesI saw where/when, everything else is handled

Accounting & Finance

18. Who handles invoicing and payment collection?Optional

I create and chase invoices myselfI create invoices, someone else follows upFull invoicing handled by someone else

19. Financial reports and bookkeeping:Optional

I do my own booksBookkeeper handles data, I create reportsI review reports, everything else is delegated

We will send your responses to the LavaStaff team. Optional questions left blank count as zero in your score.

What’s your delegation score?

Take the delegation quiz

How much do you handle yourself?

Admin & Operations

Customer Support

Training

Social Media & Content

Sales & Business Development

Personal Affairs

Accounting & Finance

Use these pages once you have the result

What’s your delegation score?

Take the delegation quiz

How much do you handle yourself?

Admin & Operations

Customer Support

Training

Social Media & Content

Sales & Business Development

Personal Affairs

Accounting & Finance

Use these pages once you have the result

Move from assessment into the next operational decision