Privacy Policy
At LavaStaff, your privacy isn’t just important—it’s our priority. We treat your personal information like a prized possession, safeguarding it with the same care and commitment outlined in our Privacy Policy.
At LavaStaff ("we," "us," or "our"), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.
By accessing or using our website and services (collectively, the "Services"), you agree to the practices described in this Policy.
Information We Collect
1.1 Personal Information.We collect information that you voluntarily provide to us when you:
Register an account: such as your name, email address, phone number, and company details.
Request our services: including hiring virtual assistants, contacting our support team, or participating in surveys.
Communicate with us: via email, phone, or online forms.
1.2 Automatically Collected Information. When you visit our website, the following tools automatically collect certain information using cookies and similar technologies:
First-Party Analytics (BIJI Analytics): We measure site traffic with an analytics service that is self-hosted and operated by the site owner, not an advertising network. It records the page you view and our site hostname, the site that referred you (with tracking parameters removed), a limited allowlist of campaign (UTM) tags from the page address, your screen size, your browser, operating system, and device type, and an approximate location (country and city). To tell visits apart it stores two first-party cookies containing random identifiers: a visitor identifier kept for up to one year and a session identifier that expires after about thirty minutes of inactivity. These identifiers contain no name, email, or other personal details, and this analytics data is deleted on request.
Google Tag Manager and Google Analytics: We use Google Tag Manager to load measurement tags, including Google Analytics, which collects usage data such as pages visited, time on site, referral sources, approximate location, and browser and device information, and may set its own cookies. Google's handling of this data is described in Google's privacy policy.
Advertising Pixels: Where enabled, an advertising pixel such as the Meta (Facebook) Pixel may collect page view events and set its own cookies to measure ad performance.
Hosting Analytics: Our hosting provider (Vercel) collects aggregated, privacy-focused usage and performance metrics about page visits.
You may adjust your browser settings to manage or block cookies, but this may affect site functionality.
How We Use Your Information
We use the information we collect for various purposes, including to:
Provide and Improve Services: Deliver and maintain our Services, personalize your experience, and improve our website.
Communicate: Send you updates, respond to your inquiries, and provide customer support.
Marketing: With your consent, send promotional materials and newsletters about our products, services, and special offers.
Analytics and Research: Monitor and analyze trends, usage, and activities to enhance our Services.
Compliance: Ensure compliance with legal obligations and protect our rights and the rights of our users.
Disclosure of Your Information
We may share your information with:
Service Providers: Third-party vendors who assist with website operations, data analysis, marketing, and customer support. These providers are required to protect your data and use it solely for the purposes we specify.
Legal Compliance: Authorities if required by law or to protect our rights, safety, or property.
Business Transfers: In connection with mergers, acquisitions, or asset sales, where your information may be part of the transferred assets.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law. When your information is no longer needed, we will take steps to delete or anonymize it.
Cookies and Similar Technologies
We use cookies and similar technologies to analyze site traffic and measure marketing performance. Our self-hosted first-party analytics sets two cookies containing random identifiers: a visitor identifier kept for up to one year and a session identifier that expires after about thirty minutes of inactivity. Tags loaded through Google Tag Manager, such as Google Analytics and, where enabled, advertising pixels, may set additional third-party cookies governed by those providers' policies. You can control or delete cookies through your browser settings; however, disabling cookies may affect the functionality of our Services.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Access: Request access to the personal information we hold about you.
Correction: Request that we correct or update inaccurate or incomplete information.
Deletion: Request the deletion of your personal information, subject to legal obligations.
Objection: Object to our processing of your data in certain circumstances.
Data Portability: Request a copy of your personal information in a structured, commonly used format.
To exercise any of these rights, please contact us using the information provided below.
Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information without parental consent, we will take steps to remove that information from our servers.
International Data Transfers
Your information may be transferred to and maintained on servers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. We take appropriate steps to ensure that your data remains protected during such transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this Policy periodically to stay informed about our practices.
Contact Us
If you have questions about this Privacy Policy, or if you would like to access, correct, or delete your personal information (including analytics data associated with your visits), contact us at hello@lavastaff.com.